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 Douglas Grove 'Did Not Attend' appointments

The practice Did Not Attend (DNA) rates are shown below - all of these appointments could have been made available to other patients.

January 2016         3104 appointments booked

96  patients did not attend

February 2016       3203 appointments booked

78 patients did not attend

March 2016             3154 appointments booked

65 patients did not attend

April 2016                4371 appointments booked

125  patients did not attend

May 2016                 2544 appointments booked

57  patients did not attend

June 2016             3353 appointments booked

89 patients did not attend

July 2016                2838 appointments booked

66 patients did not attend

August 2016          2800 appointments booked

81 patients did not attend

September 2016    3105 appointments booked

56 patients did not attend

October 2016        3210 appointments booked

40 patients did not attend

November 2016    3248 appointments booked

124 patients did not attend

December 2016     3086 appointments booked

129 patients did not attend


Please help us to help you by always cancelling an appointment you are unable to attend or no longer need. If you are unable to attend your appointment, please inform us by;

  • e-mail:
  • cancel your appointment on-line - please see reception for further details; or
  • by telephone: – 07724182463

It is our practice policy to monitor all cases of patients not attending appointments and contact will be made with all patients who fail to inform the practice that they will not be attending their appointment.

Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter.

A further DNA appointment following the issue of the letter will result in review of the circumstances by the Practice to determine what action will be taken.

Possible outcomes in this situation are:

The patient will be sent a letter informing them that they will be removed from the practice list.

Should you have any comments, suggestion or concerns regarding our policy on appointments please ask to speak to the Head of Reception.

Dedicated cancellation of appointment telephone

Should you wish to cancel an appointment we now have a dedicated number for this:    07724 182463 


We are now using this number as we appreciate how difficult it can be to cancel an appointment. As there is a shortage of appointments we hope this may reduce our appointments that are unattended on a daily basis.


This number is to be used for cancellations only.

We will be unable to discuss anything else.


We thank you for using this new service



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