Douglas Grove 'Did Not Attend' appointments
The practice Did Not Attend (DNA) rates are shown below - all of these appointments could have been made available to other patients.
January 2016 3104 appointments booked
96 patients did not attend
February 2016 3203 appointments booked
78 patients did not attend
March 2016 3154 appointments booked
65 patients did not attend
April 2016 4371 appointments booked
125 patients did not attend
May 2016 2544 appointments booked
57 patients did not attend
June 2016 3353 appointments booked
89 patients did not attend
July 2016 2838 appointments booked
66 patients did not attend
August 2016 2800 appointments booked
81 patients did not attend
September 2016 3105 appointments booked
56 patients did not attend
October 2016 3210 appointments booked
40 patients did not attend
November 2016 3248 appointments booked
124 patients did not attend
December 2016 3086 appointments booked
129 patients did not attend
Please help us to help you by always cancelling an appointment you are unable to attend or no longer need. If you are unable to attend your appointment, please inform us by;
- e-mail: firstname.lastname@example.org
- cancel your appointment on-line - please see reception for further details; or
- by telephone: – 07724182463
It is our practice policy to monitor all cases of patients not attending appointments and contact will be made with all patients who fail to inform the practice that they will not be attending their appointment.
Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter.
A further DNA appointment following the issue of the letter will result in review of the circumstances by the Practice to determine what action will be taken.
Possible outcomes in this situation are:
The patient will be sent a letter informing them that they will be removed from the practice list.
Should you have any comments, suggestion or concerns regarding our policy on appointments please ask to speak to the Head of Reception.
Dedicated cancellation of appointment telephone
Should you wish to cancel an appointment we now have a dedicated number for this: 07724 182463
We are now using this number as we appreciate how difficult it can be to cancel an appointment. As there is a shortage of appointments we hope this may reduce our appointments that are unattended on a daily basis.
This number is to be used for cancellations only.
We will be unable to discuss anything else.
We thank you for using this new service
Welcome to Douglas Grove Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.