Re: IMPORTANT CHANGES TO HOW YOU ORDER YOUR REPEAT PRESCRIPTION
From the 1st of March 2019, Douglas Grove surgery will no longer accept repeat prescription requests from a third party on your behalf i.e. from all community and online pharmacies and from appliance contractors (companies that order appliances for you). We would like you, the patient, to order your prescription medicines that you need directly from the surgery. This will help to reduce medication wastage, stock piling and improve overall patient safety.
You, a relative, or carer will be able to order your repeat prescription 7 days before you are due to run out of your medicines to ensure the surgery processes it in time. The simplest way to order your repeat medicines is via our online ordering system: “SystmOnline” or “myGP” app. Once signed up, you can order your medication from any PC, smart phone or tablet. If you would like to sign up to the online ordering service, please visit the surgery and speak to reception. You can also email us your repeat prescription request to script.F81173@nhs.net If you do not have access to the internet, you (or a relative or carer) can either post your repeat slip to us or hand it in at the surgery.
Please note that this change does not apply if you are housebound or if you are on blister packs/dosette boxes. Your pharmacy can continue to order your medication on your behalf or you can call our repeat prescription ordering team on 01376 512827 and select option 3, Monday to Friday between 10.00 a.m. – 12 noon (all requests have to be placed at least 7 days before medicines are due). If you are a diabetic patient on insulin, you can also call us to order your repeat prescription.
Another way to obtain your medication is via the electronic repeat dispensing service. If you regularly get a prescription for the same medicine(s), this service is of benefit to you. Your doctor will give your chosen pharmacy permission to dispense a series of prescriptions for you. This means you or your pharmacy don’t need to arrange repeat prescriptions; you can go to your pharmacy to collect your medicine when you need it. You can choose any pharmacy to collect your medicine from.
By using the electronic repeat dispensing service, you will save time for you and your GP practice, and also help cut NHS spending by processing fewer paper prescriptions. The service is reliable and confidential as electronic prescriptions cannot get lost. If you would like to find out whether you are eligible for the electronic repeat dispensing service, please email the surgery: script.F81173@nhs.net with the subject line “Electronic Repeat Dispensing”. Alternatively, the service will be offered to you when you next visit the surgery.
Please note that electronic repeat dispensing is not suitable for everyone for example if you take controlled drugs. If you are eligible, the number of repeat prescriptions will be determined by how frequently your doctor requests that you have a medication review (usually every 12 months).
The surgery has the support of Mid-Essex Clinical Commissioning Group with this initiative. We hope that you will work with us to improve patient safety and reduce waste of medicines and resources. Please do not hesitate to contact us if you have any questions.
Expert Child Health advice at your fingertips
Parents and carers across mid Essex can now find NHS advice at their fingertips to help look after their children’s health.
Mid Essex CCG have designed an app to help parents and carers of children aged from birth to 11 years recognise when their child is unwell; offering handy advice on some of the most common childhood illnesses and where to seek further treatment, including information signposting to the relevant local services.
The app is available for download on smartphones and tablets from the Google Play Store and the Apple app store by searching ‘Mid Essex Child Health’.
You can also download the app by clicking the buttons below:
Please note: the above links should be hyperlinked to the following web locations.
App store: https://itunes.apple.com/gb/app/mid-essex-child-health/id1447060404?mt=8
Google Play: https://play.google.com/store/apps/details?id=com.senseinteractive.midessexchildhealth&hl=en_GB
Conditions covered in the app include:
- Coughs, colds and flu
- Diarrhoea and vomiting
- Chicken pox and measles
- Earache and tonsillitis
- Wheezing and breathing difficulties including bronchiolitis and asthma
- Headlice, threadworms
- Bumps, bruises and accidents
Information on mental health and wellbeing, healthy lifestyles and advice on some more serious conditions like meningitis and sepsis are also covered. There’s also a handy section on when you should keep your child home from school.
Appointments in mid Essex are available at local hubs from 6.30pm to 8pm Monday-Friday, 8am to 2pm Saturday and Sunday and over bank holidays. Book through your practice in the same way as any other appointment. Please note, this is not a walk-in service.
Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: ilovemygp.com
PATIENT NOTICE - APPOINTMENTS
Please be aware that when booking an appointment you will be asked by the receptionist for a brief description regarding the nature of the appointment.
We have put this procedure in place to help us to utilise every available appointment We run many different clinics/sessions at the surgery and it is very important that these are used efficiently so that we can provide all patients with the correct care.
Your cooperation in this matter is vital in helping us to manage your access to approriate health services.
Private room is available should you not wish to discuss your details at the reception desk.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have a dedicated cancellation line: 07724 182463. Alternatively you can email us on adminF81173@nhs.net
Best Foot Forward Counselling
Individual and couple counselling available in a safe confidential environment here at the surgery, covering abuse, anxiety, bereavement, carer, depression, divorce, low esteem, post traumatic stress, relationship issues, rape, sexuality and stress.
Please contact Paula (MBACP Dip.Counselling) on 07748 290511 or by email: firstname.lastname@example.org to arrange appointment and discuss fee.
Patient e-mail addresses update
We are currently trying to update the e-mail addresses we have for you. Therefore we would be grateful if you could drop us an e-mail stating that this is your current e-mail address.
Also if e-mail is your preferred method of contact please send us an email to adminF81173@nhs.net stating "I confirm that this email address is my preferred method of contact".
Many thanks for helping us update our database.
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Welcome to Douglas Grove Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Douglas Grove is a new building and has modern facilities for disabled and mobility patients. We have dedicated parking with large wide ramps to enable patient’s good access to the front of the building. The surgery has disabled toilets and lifts to assist if patients are required to go upstairs.
Disabled parking, access and toilets available. Please inform reception if you are unable to manage the stairs or any access problems and they will try to assist.
(Site updated 12/04/2019)