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Appointments 

Routine Appointments

Each patient is allocated a ten minute pre-booked appointment. However some patients may need longer than this. Should you require a longer appointment please tell the receptionists when make the appointment.

If you wish to see the doctor, nurse or midwife please telephone to make an appointment.

Morning and afternoon appointments will still be available to book in advance.

Telephone Consultation

If a problem is very urgent, a telephone consultation with the doctor on call that day will be offered to you. The receptionist will take the telephone number of where you are. If may not be with your usual GP, and there may be a short wait. The doctor will endeavour to speak to all patients who are ill as soon as possible. Please only use an emergency telephone consultation if the problem really cannot wait. Please ensure you call the surgery before 10:30 to ensure a call.

Book Appointments Online

You can book appointments on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to request repeat medication as required. Please complete an application form available from reception.

If you already have your password then you can click the link at the top of this page to access the system.

Hospital Referrals

You will be offered a choice of hospital that specialises in the area of medicine required. You will be given the opportunity to choose where you wish to be seen and an appointment will be made for you at that time.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  We have a dedicated cancellation line: 07724 182463.

‘Did Not Attend’ Policy

If a patient fails to attend a pre-booked appointment on more than two occasions in the last 12 months an informal warning letter will be sent out to you. If you fail to attend on another occasion the matter will be discussed between the clinicians and you may be removed from the practice list. In which case a formal warning letter will be issued.

 
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