We aim to provide the best services possible but there may be times when you feel this has not happened. If you feel you have grounds for complaint, please discuss these with the member of staff concerned, when it is hoped any problem can be resolved at once. However, should you not wish to speak to the person concerned, please put your concerns or issues in writing addressed to either the Practice Manager or GP’s. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
Alternatively, if you haven’t already complained to the practice then you can either telephone, write or email a complaint to the Complaints Centre at NHS England. The details are:
PO Box 16738
Tel: 0300 311 2233